Effective Date: November 8th, 2020
If you are unsatisfied with your online purchase made on the KNIGHT & DEIA website, we are happy to inform you that you may request a refund within 182 days (6 months) of purchase. We do not provide refunds or exchanges for products purchased outside of KNIGHT & DEIA's website or representatives. If purchased from a retailer, please contact the retailer the product was purchased from regarding their policy. Shipping fees and product(s) listed as Final Sale are ineligible for refund. Any products sold as bundles or sets must be returned in full and complete condition in order to be eligible for a refund. Partial refunds will not be offered.
To qualify for a return, the product returned must meet all of the following requirements: a) be the original product, b) be in the original container and c) contain a minimum of 50% of the container's volume. We will not accept returns of more than 6 units of the same item(s) per order.
IN-PERSON PURCHASES
You may return unwanted items to the KNIGHT & DEIA representative of your original purchase. We require proof of purchase in order to process your refund to your original method of payment. We are unable to process refunds without a physical or electronic copy of your receipt. Receipts are provided to you upon checkout in addition to the original method of payment used. We do not offer store credit or exchanges.
If you are unable to return to one of our KNIGHT & DEIA representatives, you can return the item to the address noted below.
ONLINE ORDERS
Please send your item(s) that you wish to return to the address listed below:
We ask that you please include a copy of your invoice with your shipment. Since we do not cover the cost of return shipping, for your protection, we recommend that you purchase tracking services and to also save the shipping receipt for your records. Only items received by our warehouse can be credited.
Please confirm the order ID, products returned, and return tracking details by providing them to the Customer Support Team at our contact page under “Returns”. If we cannot locate your order ID, we will be unable to process the refund. Please be mindful of what is being sent to us as any items sent back incorrectly cannot be credited and will not be sent back to you.
United States:
1686 Durkee St.
Charleston, SC 29414
Can I return a product purchased from KNIGHTANDDEIA.com in person?
Online purchases will be accepted by a KNIGHT & DEIA representative for a refund, but the funds cannot be reimbursed in person. Our Representatives will accept the items and submit a refund request for you which will be issued by our Customer Support Team within 3-5 business days. Our Customer Support Team will email you an updated invoice with refund details.
THIRD PARTY RETAILERS
We do not provide refunds or exchanges for products purchased outside of KNIGHT & DEIA. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
REFUNDS:
All returns will be credited to the original method of payment. We cannot refund to an alternative card. The refund will be issued upon processing of the returned item(s). Please allow up to 12 days* for us to receive and process your request. You will receive an email notification upon completion of return processing.
Please note this timeframe may be impacted by COVID-19.
KNIGHT AND DEIA maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. All KNIGHT & DEIA products listed as final sale are not eligible for a refund. KNIGHT AND DEIA reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way. To contact customer service, please reach out on our Contact Page.
